Secure WhatsApp team inbox

Protect your customers.
Empower your team.

Salvo turns WhatsApp into a shared workspace for your team. Agents reply to customers without ever seeing their number, and every conversation stays with your business.

Book a 30-min demo See how it works
  • Many numbers, one inbox
  • Numbers hidden from agents
  • No Business API needed
The problem

WhatsApp wasn't built for teams

Your customers already talk to you on WhatsApp. But once more than one person answers, it starts working against you.

Chats live on personal phones

Conversations sit on devices your business can't see, back up or control.

Customers leave with staff

When someone is off sick or quits, their chats and their customers go with them.

Managers can't see anything

Who's handling what? Who's waiting? How are customers being treated? You can't tell.

Customer data walks out

Every agent holds every customer's number. Your most valuable asset, unprotected.

Features

Everything your team needs to run WhatsApp properly

One place for every number, every agent and every customer, with the controls a business needs.

One inbox for every number

Connect all your business numbers to one shared inbox. Replies always go out from the number the customer wrote to.

Claim, don't collide

New chats land in a shared queue. One agent accepts each conversation, so customers never get two different answers.

Nothing slips through

If a customer waits too long or their agent goes offline, the chat returns to the queue with a Returned flag.

Customer directory

Import your customer list, link chats to customers, and pin a customer to the number that should always serve them.

Quick-reply templates

Save the answers your team sends every day and drop them into any conversation in one click.

Private agent notes

Leave context for colleagues inside the conversation. The customer never sees it.

Start conversations

Reach out to a customer from your directory first, from the right number, without anyone seeing their phone.

Reports and history

Browse every conversation by agent, date or topic, see who resolved what, and export it to Excel.

Permissions per agent

Choose who can monitor colleagues, join or take over a conversation, and link chats to customers.

Ownership & security

Your customer relationships stay yours

Salvo sits between your team and your customers, so people can do their jobs without ever holding the keys to your business.

  • Numbers stay hidden

    Agents chat with customers but never see or copy their phone number.

  • The business owns every contact

    Conversations and customers belong to the company, not to a personal phone or an employee.

  • Full visibility for managers

    Every conversation is logged, assigned and reviewable, including who resolved it.

EK
Elif K.Northshore Realty · Sales line
Phone number•••• ••• •• ••
Assigned agentDana A.
Serves fromSales line
TopicViewing request
Agents never see the customer's number.
How it works

Set up in an afternoon

No Business API application, no new phones, no migration project.

01

Connect your numbers

Scan a QR code, just like WhatsApp Web, to bring one or many business numbers into your workspace.

02

Add your team

Invite agents and decide what each person can see and do. Import your customer list if you have one.

03

Reply with numbers hidden

Your team handles customers from one inbox, while the numbers and the relationships stay with you.

Use cases

Built for teams that live in WhatsApp

Real estate Travel agencies Clinics & dental Car dealers Online stores Sales teams Customer support
FAQ

Questions, answered

Do I need the WhatsApp Business API?
No. You connect the WhatsApp numbers you already use by scanning a QR code, the same way you open WhatsApp Web. There is no API application or approval process.
Can agents see customers' phone numbers?
No. In the inbox, agents only see a customer alias or the name from your customer directory. Phone numbers stay with the business and are visible to managers only.
What happens when an agent leaves?
Remove them from Salvo and their open conversations go straight back to the shared queue. The full history stays with your business, and the agent never had the customers' numbers to take with them.
What if a customer is left waiting?
If a conversation goes unanswered for too long, or the assigned agent goes offline, Salvo returns it to the shared queue automatically and marks it as Returned so someone else can pick it up.
Can we use more than one WhatsApp number?
Yes. Connect as many business numbers as you need to one workspace. Replies always go out from the number the customer wrote to, or from the number you have assigned to that customer.
Can customers send photos and voice notes?
Yes. Photos, voice notes and documents arrive in the conversation, and agents can send images back.
How long does setup take?
Most teams are running in an afternoon: connect your numbers, invite your agents, set their permissions, and start replying.
How much does Salvo cost?
Pricing depends on how many numbers and agents you need. Book a short call and we'll give you a quote for your team.

Take control of your WhatsApp conversations

See how Salvo protects your customer relationships while your team moves faster. It takes 30 minutes.

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